Terms of Service

1. The Service

NextPour operates as a software-as-a-service (SaaS) table ordering and kitchen display management system. We provide the digital infrastructure for venues to receive and process orders. We do not provide physical goods, food, or hospitality services.

2. Stripe & Financial Liability

NextPour uses Stripe Connect (Direct Charges). Under this framework, the Venue (you) acts as the Merchant of Record. NextPour is NOT financially liable for your processing volumes, chargebacks, customer refunds, or disputes. All transaction processing fees exactly correspond to Stripe’s network rates (e.g., Visa, Mastercard, AMEX costs) and are directly levied on your account. You agree to indemnify and hold NextPour harmless from any financial disputes initiated by your patrons.

3. Uptime & hardware

While we strive for 99.9% uptime, NextPour is provided "as is". We are not liable for lost revenue resulting from internet outages, hardware malfunction, battery death of physical displays, or temporary Stripe API downtime during service. It is your responsibility to maintain a robust internet connection in your venue.

4. Subscriptions, Tier Downgrades & Fee Modifications

You may downgrade your subscription to the Pay-As-You-Go (Starter) tier at any time. When downgrading, advanced routing (such as split Bar and Kitchen hardware displays) will be immediately restricted, and your menu will route to a single hardware unit. Pro-rated refunds are not issued for mid-month cancellations.

Fee Modifications: We reserve the right to modify our subscription tiers, software fees, or introduce new charges at our sole discretion. In the event of a pricing change that affects your active subscription, we will provide you with at least thirty (30) days prior written notice (via email or dashboard notification). If you do not agree to the new fees, your sole remedy is to cancel or downgrade your subscription before the changes take effect.

5. Tax, HMRC, and Tipping Compliance

While NextPour provides analytical tools such as digital Z-Reports and Tipping Ledgers to assist with business operations, these tools are strictly for informational and guidance purposes. We are not certified accounting software. It is your sole responsibility as the venue operator to ensure that all financial reporting, tax calculations, HMRC submissions, VAT obligations, and tipping distributions (including compliance with the Employment (Allocation of Tips) Act) are legally precise and accurate. NextPour accepts no liability for accounting discrepancies, tax fines, or legal penalties related to your financial operations.

6. Limitation of Liability & Consequential Damages

To the maximum extent permitted by law, in no event shall NextPour be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, damages for loss of profits, lost revenue, goodwill, use, data, or other intangible losses. Under no circumstances will NextPour be responsible for any damage, loss, or injury resulting from unauthorized hacking, tampering, server outages, or system instability.

7. Maximum Financial Liability Cap

In the event that a competent court finds NextPour liable for any claim arising out of or relating to these Terms, NextPour's total cumulative liability shall not exceed the total amount paid by you (the Venue) to NextPour in the twelve (12) months immediately preceding the event giving rise to the claim, or £100 GBP, whichever is greater.

8. Force Majeure & Severability

We shall not be held liable for any failure to perform our obligations where such failure results from any cause beyond our reasonable control (Acts of God, global internet outages, denial-of-service attacks, upstream provider failures). If any provision of these Terms is held to be unenforceable, such provision shall be modified to reflect the parties' intention, and the remaining provisions shall remain in full force.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.